We are committed to protecting your information

Introduction & Scope

kk44 is a safe and reliable online gaming and betting platform for players in Bangladesh. This privacy policy ("Policy") explains how kk44 collects, processes, stores, and protects the personal information of users of our website, mobile application, and related services ("Platform").

By registering on or continuing to use our Platform, you are considered to have accepted the terms of this Policy. You must be 21 years of age or older. This Policy applies to all registered users, guest browsers, and any person who interacts with kk44 in any way.

What information we collect

kk44 may collect the following types of information:

2.1 Information provided directly by you

• Full name, date of birth, and national identity card details (for identity verification)
• Email address and mobile number
• Current address and postcode
• Username and password provided at the time of account creation
• Financial transaction details — deposit and withdrawal records via bKash, Nagad, Rocket, or bank transfer

2.2 Automatically collected information

• IP address, device type, and operating system
• Browser type and language preference
• Page visit times, session duration, and click patterns
• Data collected through cookies and similar tracking technologies
• Gaming history and betting activity logs

2.3 Information received from third parties

• Information received through identity verification service providers
• Information from fraud prevention and risk assessment agencies
• Information received as required by applicable regulators or law enforcement agencies

Purpose of data collection

kk44 uses your information for the following legitimate purposes:

• Account management: To complete registration, verify identity, and process transactions.
• Service improvement: To improve the functionality and usability of the Platform and to fix errors.
• Security and fraud prevention: To detect unauthorized access, suspicious activity, and financial fraud.
• Legal and regulatory compliance: To fulfill identity verification, anti-money laundering, and responsible gaming obligations under applicable law.
• Customer support: To respond to your questions, complaints, and support requests.
• Relevant communications: To send account-related notifications, security alerts, and promotional information (with your consent).

Disclosure of information & third parties

kk44 does not sell or rent your personal information. However, information may be shared with the following parties in specific circumstances:

4.1 Service partners

Trusted third parties engaged in payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, technical infrastructure, and customer support — with whom we have separate data protection agreements.

4.2 Legal obligations

Information may be disclosed pursuant to a court order, a lawful request from an investigating authority, or a requirement under applicable law. In such cases kk44 will always follow the proper legal process.

4.3 Business transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such circumstances.

Cookies & tracking technologies

kk44 uses cookies and similar technologies to improve Platform functionality and personalise the user experience. We use the following types of cookies:

• Essential cookies: To maintain login sessions and ensure security — without these the Platform cannot function properly.
• Functional cookies: To remember language preferences, layout settings, and similar choices.
• Analytics cookies: To analyse user behaviour and improve the Platform.

You can disable non-essential cookies at any time through your browser settings. However, some functionality may be limited as a result.

Data security measures

kk44 adopts industry-standard technical and organisational measures to protect your information. These include:

• Securing data in transit through SSL encryption
• Ensuring the security of stored data through at-rest encryption
• Operating servers in secure data centres with regular security audits
• Two-factor authentication for account access
• Strict data protection training and access controls for staff
• Regular cybersecurity assessments and vulnerability testing

However, no transmission of information over the internet can be guaranteed to be 100% secure. It is also important that you keep your account password confidential and avoid logging in from unfamiliar devices.

Data retention period

kk44 retains your personal information only for as long as necessary. In general:

• All information is retained for the duration that your account remains active.
• Even after an account is closed or deactivated, certain information may be retained for a specified period for legal and regulatory reasons.
• Financial transaction records may be retained for an extended period in accordance with anti-money laundering regulations.
• At the end of the retention period, information is securely deleted or anonymised.

Your rights and choices

As a kk44 user, you have the following rights over your own information:

• Right of access: You may request to know what information is held about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances you may request deletion of your information — however, it may not be possible to delete all information due to legal obligations.
• Right to restrict processing: In some cases you may request that processing of your information be temporarily suspended.
• Right to opt out of marketing communications: You may stop receiving promotional emails or messages at any time.

To exercise these rights, email [email protected]. We will respond to your request in a timely manner.

Protection of minors

kk44's services are for persons aged 21 or older only. We do not knowingly collect information from minors. If we are informed that a minor has created an account, the relevant account and information will be deleted as quickly as possible.

If a parent or legal guardian believes that a minor has created an account on kk44, please contact [email protected] immediately.

Third-party integrations and services

The kk44 Platform may incorporate services from payment gateways and game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, NetEnt, Microgaming, Ezugi, etc.). These third parties have their own privacy policies and kk44 is not responsible for their data practices.

For payment transactions, the terms and conditions and privacy policies of bKash, Nagad, and Rocket apply. For bank transfers, the policy of the relevant bank applies.

Policy changes and notification

kk44 reserves the right to amend this privacy policy at any time. If significant changes are made:

• A clear notice will be displayed on the Platform.
• Registered users may be notified by email.
• Continued use of the Platform after changes have been made will be considered acceptance of the updated policy.

Visit this page regularly to keep yourself up to date.

Applicable law & dispute resolution

This privacy policy will be governed by applicable laws and regulations. Any dispute relating to this policy will first be addressed through negotiation. If a resolution cannot be reached through negotiation, the applicable legal process will be followed.

For any complaints or issues relating to data protection, contacting kk44's support team directly will result in a faster resolution.